Post by account_disabled on Mar 10, 2024 6:15:55 GMT
Offering engaging digital experiences according to the customer's convenience needs to be a priority in the current scenario where technology plays a prominent role in consumers' lives. ChatGuru's WhatsApp chatbot can help your company with this task, as they are able to guarantee a high-performance customer experience at any time. ChatGuru will help you develop and manage a chatbot tailored to your customers' needs, offering personalized and humanized service with the aim of gaining loyalty from your audience. ChatGuru's technology can also be integrated with a CRM system (Customer Relationship Management, in translation), bringing even more efficiency to your company's processes. Contact our team and learn more about ChatGuru!4. Multiple services As the company grows, the number of customers increases and keeping up with all the services becomes a challenge. For this, chatbots and communication automation are also the solution. This technology can simultaneously answer all users' questions without the help of a human agent, ensuring that everyone has the feeling of being heard and having their questions resolved by the company.
At the same time, technology allows several agents to use the same WhatsApp number to respond to customers in a professional customer service system. To learn more about how it is possible to have several people using the same WhatsApp, visit HERE. 5. Simple service routing When integrating your company's WhatsApp number into a communication automation system, it is important to keep in mind that not all questions will be resolved by chatbots. And, when this happens, they will be able to recognize that the doubt has not been resolved and transfer this more complex Brazil Phone Number Data communication to a person on their human support team. At this point, it is important to highlight that this routing must happen in a fluid and simple way, without harm to customers. Through the automation system, the agent's work is also made easier. In addition to enabling the automation of simple and repetitive tasks, the software collects data during interactions and saves it in an accessible location so that agents can easily retrieve useful information and forward it to the most appropriate department and answer questions.
The idea here is that all agents know exactly which stage of the journey they are at and all the information already provided. Consistent communication will help your company build a more complete view of the customer with the aim of engaging in personalized, interactive and solid conversations at every point of contact, increasing customer satisfaction and loyalty. 6. Self-Service Offer Data from the Global State of Customer Service, Microsoft Dynamics 365, shows that when it comes to resolving an issue, the use of email began to decline, losing space to self-service (53%) and chat (48%). Additionally, 86% of respondents expect a self-service option and two-thirds try self-service first before contacting a live agent. According to a survey by Dimension Data, 40% of consumers prefer self-service to talking to a human agent. In other words, customers are increasingly demanding self-service solutions that are easy to use, convenient and have the ability to get a quick response. The idea is to give consumers the chance to find answers to their questions or guidance on their own.
At the same time, technology allows several agents to use the same WhatsApp number to respond to customers in a professional customer service system. To learn more about how it is possible to have several people using the same WhatsApp, visit HERE. 5. Simple service routing When integrating your company's WhatsApp number into a communication automation system, it is important to keep in mind that not all questions will be resolved by chatbots. And, when this happens, they will be able to recognize that the doubt has not been resolved and transfer this more complex Brazil Phone Number Data communication to a person on their human support team. At this point, it is important to highlight that this routing must happen in a fluid and simple way, without harm to customers. Through the automation system, the agent's work is also made easier. In addition to enabling the automation of simple and repetitive tasks, the software collects data during interactions and saves it in an accessible location so that agents can easily retrieve useful information and forward it to the most appropriate department and answer questions.
The idea here is that all agents know exactly which stage of the journey they are at and all the information already provided. Consistent communication will help your company build a more complete view of the customer with the aim of engaging in personalized, interactive and solid conversations at every point of contact, increasing customer satisfaction and loyalty. 6. Self-Service Offer Data from the Global State of Customer Service, Microsoft Dynamics 365, shows that when it comes to resolving an issue, the use of email began to decline, losing space to self-service (53%) and chat (48%). Additionally, 86% of respondents expect a self-service option and two-thirds try self-service first before contacting a live agent. According to a survey by Dimension Data, 40% of consumers prefer self-service to talking to a human agent. In other words, customers are increasingly demanding self-service solutions that are easy to use, convenient and have the ability to get a quick response. The idea is to give consumers the chance to find answers to their questions or guidance on their own.